Frequently Asked Questions
Everything you need to know about your NEC EU shopping experience.
What are your shipping times and costs within the EU?
We offer standard shipping across the European Union within 3-5 business days. Shipping is free on all orders over €100, while a flat rate of €5.95 applies to smaller orders.
How can I return an item if it doesn't fit?
You can return any unworn item with original tags within 30 days of delivery. Simply visit our returns portal to generate a prepaid shipping label and drop your package at any authorized point.
What payment methods do you accept?
NEC EU accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for 'Buy Now, Pay Later' options.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fit notes in the description.
Are your fashion pieces sustainably sourced?
Yes, NEC EU is committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly fabrics, and we work exclusively with certified fair-labor factories.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress until it reaches your doorstep.